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CASE STUDY
Scaling Operations to Manage Overwhelming Attachment Demand
The Situation
When Kentucky passed House Bill 320 in 2021, rural broadband expansion became a game-changer for unserved and underserved areas, but it also brought a monumental challenge for Owen Electric Cooperative. Serving over 65,000 members across nine counties in northern Kentucky, the cooperative faced a sudden surge of over 4,000 joint-use attachment requests on its utility poles within one year. Managing this massive increase while ensuring compliance with strict regulations put their processes, resources, and resilience to the test.
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