Committed To Quality
Since 1934, Osmose has provided the utility industry with products and services designed to improve system reliability and reduce costs. Through its leadership, innovation, and operations, Osmose is proud to have set industry standards and built a reputation founded on quality.
Good quality work can be defined in many ways, including conforming to a set of requirements, being free of deficiencies or defects, and a high degree of excellence. Regardless of how it’s defined, Osmose believes a quality product or service is one that is what you, the customer, expects, delivered when you expect it. Our customers value and expect quality; they do not expect to have to ask for it or pay extra for it. Quality, therefore, is the basis for customer satisfaction and critical to the success of Osmose.
We recognize that in order to achieve our vision of consistently delivering a superior level of quality in products and services, quality must be deliberately managed through a focus on five interrelated elements. These five elements are the foundation of the Osmose Quality Management Program:
- Management leadership
- Quality assurance
- Quality control
- Monitoring and measuring
- Continuous improvement
Although quality is everyone’s responsibility, it is management that leads the company to achieve our vision. Management provides the strategy and resources, and leads and oversees the execution of plans. Equally important, management enables each employee to fulfill the expectations of their role within the company.
As a provider of services, Osmose’s ability to deliver on quality depends highly on our workforce – their integrity, knowledge, skills, and workmanship. Osmose is committed to hiring and retaining the best employees, investing in their training and development, appropriately incentivizing their performance, helping them reach their full potential, and recognizing their achievements in safety, quality, and production.
We are committed to the idea that, like safety, quality is best achieved through proactive prevention. Our leaders recognize that a prevention approach will always be more effective and lower cost than continually reacting to problems.
Osmose has implemented a management system for causing quality and preventing problems through training, communications, and proven work processes, practices, and procedures. Quality is built into every aspect of the business, from contracts and supply chain through operations and delivery.
Osmose maintains a mature Quality Control (QC) program to continuously monitor and review the quality of work produced by each Foreman and crew. Representative samples of final work are regularly checked to ensure that the Osmose standards for quality excellence are met, as well as each customer's specifications and expectations.
Monitoring & Measuring
Osmose management and operations set objectives and monitor key performance indicators (KPIs) for quality. Business intelligence systems allow for real-time data review and analysis so we can quickly identify trends and respond to potential problems.
A committed leadership team and engaged employees strive to deliver quality work to customers every day through our Quality Management Program. However, never satisfied with the current state, we work to continually improve the program through critical management reviews, employee input, and innovation.